[1] What is KYC?

Know Your Customer (KYC) is a process through which we verify the identity of our customers to ensure that services are provided to legitimate individuals or entities. This verification helps us prevent fraud, money laundering, identity theft, and other illegal activities while maintaining the security and integrity of our platform.

KYC verification may be required at various stages, including but not limited to account registration, order placement, payment processing, or when certain transaction thresholds are reached.

[2] When is KYC Required?

We may require KYC verification in the following circumstances:

• For certain high-value orders or specific service plans as determined by buyRDPLive.com.
• When payment information does not match account registration details.
• When suspicious or unusual activity is detected on an account.
• When required by applicable laws, regulations, or payment processor policies.
• For orders placed using certain payment methods that require additional verification.
• When requested by our fraud prevention or security team.
• For business or enterprise accounts requiring enhanced verification.

[3] Required Documents and Information

To complete KYC verification, you may be asked to provide one or more of the following documents and information:

For Individual Customers:

• A valid government-issued photo identification document (e.g., Passport, Driver's License, National ID Card).
• Proof of address (e.g., utility bill, bank statement, or government-issued document dated within the last 3 months).
• A clear, recent photograph of yourself holding your ID document (if requested).
• Payment method verification (e.g., screenshot or photo of the payment card used, with sensitive details appropriately masked).

For Business/Enterprise Customers:

• Business registration documents or certificate of incorporation.
• Proof of business address.
• Authorized representative's identification and proof of authorization.
• Tax identification number or business license (if applicable).

[4] Document Submission Guidelines

To ensure efficient processing of your KYC verification, please follow these guidelines when submitting documents:

• All documents must be clear, legible, and in color (not black and white copies).
• Documents must be valid and not expired (unless expired documents are specifically requested for verification purposes).
• File formats accepted: JPG, JPEG, PNG, or PDF.
• File size should not exceed 5MB per document.
• All four corners of the document should be visible in the image.
• Information on the document must match the details provided during account registration or order placement.
• Documents should be submitted through our secure client area or support ticket system only.

[5] Verification Process

Once you submit the required KYC documents:

• Our verification team will review your submitted documents within 24-48 hours (business days).
• We may contact you via email or support ticket if additional information or clarification is needed.
• Upon successful verification, you will receive a confirmation, and your order or account will be activated.
• If verification fails or documents are rejected, you will be notified with reasons, and you may be asked to resubmit corrected documents.

During the verification process, your order may be placed on hold until verification is completed. We appreciate your patience and cooperation during this process.

[6] Data Security and Privacy

We take the security and privacy of your KYC documents seriously:

• All submitted documents are encrypted and stored securely on our servers with restricted access.
• Only authorized personnel involved in the verification process have access to your documents.
• Documents are retained only for as long as necessary to comply with legal obligations and our internal policies.
• We do not share your KYC documents with third parties except as required by law or with your explicit consent.
• After verification is complete and the retention period expires, documents are securely deleted from our systems.

For more information about how we handle your personal data, please review our Privacy Policy.

[7] Consequences of Non-Compliance

Failure to comply with KYC requirements may result in:

• Delay or suspension of order processing until verification is completed.
• Cancellation of orders if verification is not completed within the specified timeframe.
• Suspension or termination of your account if fraudulent or misleading information is provided.
• Refusal of service or denial of access to certain features or plans.
• Reporting to relevant authorities if illegal activity or fraud is suspected.

No refund will be issued for orders cancelled due to failure to complete KYC verification or submission of fraudulent documents.

[8] Re-verification and Ongoing Compliance

We reserve the right to request re-verification of your identity at any time if:

• There are changes to your account information or payment methods.
• Suspicious activity is detected on your account.
• Required by changes in applicable laws or regulations.
• Your account has been inactive for an extended period.

You agree to cooperate with any re-verification requests and provide updated documents when necessary.

[9] Third-Party Verification Services

We may use trusted third-party verification services to assist in the KYC process. These services are bound by strict confidentiality agreements and data protection standards. By submitting KYC documents, you consent to our use of such third-party services for verification purposes.

[10] Contact and Support

If you have questions about the KYC process or need assistance with document submission:

• Open a support ticket through your client area with the subject "KYC Verification".
• Email us at admin(at)buyrdplive.com with your order number or account details.
• Our support team is available to guide you through the verification process and answer any questions you may have.

[11] Policy Updates

We reserve the right to modify, update, or amend this KYC Policy at any time to reflect changes in our procedures, legal requirements, or business practices. Any material changes will be communicated through our website or via email. Your continued use of our services after such changes constitutes acceptance of the updated Policy.