[1] Information We Collect

We may collect the following categories of information when you use our website or services:

• Account information such as name, email address, billing address, and contact details.
• Payment-related information (processed securely via third-party payment processors; we do not store full card details).
• Service usage data such as IP address, login timestamps, server usage statistics, and configuration details.
• Support communication including tickets, emails, chat transcripts, and any attachments you submit.
• Technical information such as browser type, operating system, device identifiers, and other diagnostic data.

[2] How We Use Your Information

We use the information we collect for the following purposes:

• To create, manage, and maintain your account and services.
• To process orders, payments, renewals, and invoices.
• To provide technical support, respond to your requests, and resolve issues.
• To monitor, maintain, and improve the performance and security of our servers.
• To send important service-related notifications such as maintenance, policy updates, or security alerts.
• To comply with legal obligations, enforce our Terms of Services, and prevent abuse or fraudulent activity.

[3] Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to help us understand how our services are used.

• Essential cookies required for authentication, security, and core website functionality.
• Preference cookies to remember your settings and account preferences.
• Analytics cookies to collect aggregated statistics about website traffic and performance.

You can manage or disable cookies through your browser settings; however, some features of the website or client area may not function properly if cookies are disabled.

[4] Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes access controls, secure configurations, monitoring, and regular updates. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

[5] Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will securely delete or anonymize it, subject to any legal or contractual retention requirements.

[6] Sharing of Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With trusted service providers and partners who assist us in operating our services (such as datacenters, payment gateways, and support tools) under appropriate confidentiality obligations.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of buyRDPLive, our clients, or the public, including to detect, prevent, or address abuse, fraud, or security issues.

[7] Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access, review, or update your account and contact information.
• The right to request correction of inaccurate information we hold about you.
• The right to request deletion of certain information, subject to legal or contractual limitations.
• The right to object to or restrict certain processing activities, where applicable by law.

To exercise any of these rights, please contact us via our support system or by email at admin(at)buyrdplive.com. We may require verification of your identity before responding to your request.

[8] Third-Party Services & External Links

Our website or services may contain links to third-party websites or integrate with third-party services such as payment gateways or analytics providers. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any external sites or services you interact with.

[9] International Data Transfers

Depending on your location, your information may be transferred to, stored on, or processed in servers located in countries other than your own. By using our services, you consent to the transfer of information to countries that may have different data protection laws than your jurisdiction, while we continue to protect your information as described in this Privacy Policy.

[10] Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

[11] Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us via support ticket in your client area or email us at admin(at)buyrdplive.com. We will do our best to respond promptly and resolve your concerns.